General Information

Booking with Scenic Scotland Select is designed to feel calm and reassuring from the very beginning. Our escapes operate with small groups to ensure comfort, space and a more personal experience. Your booking is fully protected, and your deposit is held securely until the tour is confirmed. We only commit to operating once minimum numbers are reached, giving you complete peace of mind as you plan your journey. This general information section applies to all overnight tours departing after 1stMarch 2026 until further notice.

Statement under the Package Travel and Linked Travel Arrangements 

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations.

Therefore, you will benefit from all EU rights applying to packages. TML Travel Group Limited will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, TML Travel Group Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. TML Travel Group Limited Ltd has taken out insolvency protection with TML Travel Group Limited.
  • Travellers may contact this entity or, where applicable, the competent authority, if services are denied because of TML Travel Group Limited’s insolvency.
  • The Package Travel and Linked Travel Arrangements Regulations 2018 - https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi_9780111168479_en.pdf 

SUITABILITY OF OUR TOURS FOR PEOPLE WITH LIMITED MOBILITY 

You must be able to board and disembark from our vehicles unaided unless you are accompanied by a friend or family member who can assist you. Hand rails are provided on stairways.


In our opinion, some of our tours are not always suitable for persons of limited mobility due to the many historic sites and destinations we visit, (which can involve climbing spiral stairways, etc., if you are visiting a historic castle for example). Some of the guided walking tours we include can involve walking on rough ground or be quite demanding in places. To assist you in gauging these, we have included a grading system for our walking tours, so that you can assess their suitability. This will be indicated on the individual tour product sheet or brochure page for a given tour.


You must contact us PRIOR TO BOOKING, so that we can help you assess whether the tour in question is suitable. We will be happy to answer any questions and assist you in making an informed choice.

MINIMUM NUMBERS - This MINIMUM number of passengers required to operate our tours is 20 paying passengers (unless otherwise stated) and we reserve the right to cancel any tour no later than 20 days prior to travel as per the terms set out within our trading charter. If this happens, then a refund of all monies paid will be made within 7 working days.

Your Stay

Accommodation
We partner with hotels that reflect the warmth and character of the regions we visit. Room layouts, décor, and facilities may vary, especially in historic buildings. Single rooms may be smaller than doubles, and supplements apply where noted.

Hotels occasionally host events or functions. If this happens during your stay, we will work with the hotel to minimise any disturbance.

Room Requests
If you have preferences such as a walk‑in shower, a ground‑floor room, or a particular view, please let us know at the time of booking. We will always pass requests to the hotel, though availability cannot be guaranteed unless confirmed in writing.

Dining and Dietary Needs
Breakfast and evening meals are included unless stated otherwise. Menus are set by the hotel and may vary throughout your stay.


If you have dietary requirements, please tell us when booking so we can speak to the hotel on your behalf. Most hotels can accommodate common dietary needs, but some requests may be limited by local facilities. If a hotel is unable to meet your needs, we will let you know before confirming your booking.

Joining Your Journey or Experience

Joining Points
Your travel documents will confirm your joining point and time. To keep the tour running smoothly, please arrive a little early. If you miss your joining point, we will do our best to help you rejoin the tour, though any additional travel costs would be your responsibility.

Travel Documents
Your travel ticket includes important information about your itinerary, timings, and accommodation. Please check these details carefully when you receive them.

For tours visiting Northern Ireland or the Republic of Ireland, you will need valid photographic identification. For all other UK tours, no passport is required.

Your Luggage
To ensure safe and efficient loading, we ask that each guest brings one suitcase weighing no more than 18kg, plus a small piece of hand luggage. If you need to bring additional items, please speak to us before booking.

We recommend keeping valuables, medication, and travel documents in your hand luggage.

Your Tour Manager
Your Tour Manager is there to support you throughout your holiday. They coordinate the day’s arrangements, ensure everything runs smoothly, and are your main point of contact while travelling. They are not guides, but on certain tours we may engage specialist local guides where we feel their insight will enhance your experience. If something isn’t quite right, please let your Tour Manager know so they can assist promptly.

Refreshments On Board
To keep your journey comfortable, complimentary hot and cold refreshments will be available throughout the day, along with a selection of light snacks.

Looking After Your Belongings
We recommend taking out comprehensive travel insurance that covers personal belongings, medical needs, and cancellation. While we take great care throughout your journey, personal items remain your responsibility.

If You Need Assistance While Away
If you experience difficulty during your holiday, please speak to your Tour Manager or the relevant supplier straight away so we can help resolve the issue. You will also have access to our out‑of‑hours emergency contact number, included in your travel documents.

24 HOUR EMERGENCY TELEPHONE NUMBER – TML TRAVEL GROUP
In the event of an emergency occurring outside normal office hours please call our 24-Hour emergency telephone number for further assistance and advice – 07779 038793. Remember this number is strictly for emergencies only.

Information icon

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.